The level of service you receive from the IMPGo implementation team depends on the package you choose:

Self-Serve Implementation:

If you opt for the self-serve route and do not engage us for the complete setup and support package, you will receive:

• A branded IMPGo basic system setup – https://impgo.marenacosmos.com/pricing/
• A training session to help you and your team get started with IMPGo
• Our planning setup guide and checklist to organize your implementation
• Access to our support and help library
• Access to our chat support service

Full-Service Implementation & Support:

If you select our complete services setup and support package, you will receive the following:

• A branded IMPGo basic system setup upgraded to the contracted version of the service https://impgo.marenacosmos.com/pricing/
• A planning session, setup guide, and checklist to help you organize your implementation
• Unlimited training sessions for you and your team to maximize efficiency in marketing and brand management
• Access to our support and help library
• Access to our chat support service
• Customization of features as defined in your Statement of Work (SOW)
• Customization or IT requirements as defined in your SOW
• A dedicated implementation and support team

Your IMPGo team includes:

• A Customer Success Manager who will also serve as your onboarding representative
• An Ongoing Support Representative who can assist with any issues, schedule training sessions, or scope new features
• A Support Team is available for technical issues, feature requests, and troubleshooting

Any support-related inquiries, technical issues, or enhancement requests can be submitted to your support representative or customer success team.

Onboarding with IMPGo is straightforward, but planning how to categorize, migrate, and organize assets efficiently is key for larger organizations. We have extensive experience in this area and will work closely with you to ensure the proper structure is in place.

Here’s how you can make the process smooth and successful:

1. Designate an Administrator

We recommend appointing a dedicated Administrator to oversee the IMPGo system within your organization. This individual should be highly organized and responsible for managing system access, structure, and overall usage. Their title can be "Brand Manager Administrator," "Marketing Portal Admin," or any other designation that aligns with your internal structure.

2. Define Your Brand Structure

For organizations managing multiple brands, establishing a well-organized system is crucial. Our team will work with you to develop clear standards for the categorization, tagging, and filing of digital assets, templates, integrations and marketing resources. This ensures every asset is easily searchable and accessible, streamlining your marketing and brand management efforts.

3. Set Short-Term and Long-Term Goals

While your IMPGo system can be deployed quickly, achieving optimal efficiency and full customization requires a phased approach. Features, integrations, and system enhancements may take time to implement. We ask for your patience and collaboration in reviewing and adhering to the implementation schedule established during our planning session. This ensures a seamless rollout and continuous platform improvement to meet your evolving needs. 

Our expert team will guide you through each step, ensuring your system is structured for long-term success. 

The good news? Our expert team will guide you through this process, ensuring all assets and resources are just a search or click away.